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Veterinary Receptionist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CVS Group Plc Full time

Job Summary:

We are seeking a highly skilled and compassionate Veterinary Receptionist / Patient Care Assistant to join our team at CVS Group Plc. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our clients and their pets.

About the Role:

  • Provide a warm and welcoming experience to clients and their pets
  • Assist with nursing care, including feeding, cleaning, and medicating animals
  • Answer phone calls and respond to queries from clients
  • Register new clients and complete insurance forms
  • Dispense medications and take payments
  • Assist veterinarians and nurses with restraining animals for treatment
  • Perform administrative tasks, including data entry and record-keeping

Requirements:

  • Previous receptionist experience is essential
  • Veterinary experience is a plus
  • Experience in animal welfare, including feeding, cleaning, medicating, and handling animals
  • Resilient with the ability to cope with potentially distressing and emotional situations
  • Excellent communication and customer service skills
  • Positive attitude and excellent teamwork skills
  • Proficiency in Microsoft Office and other database management and operating systems
  • Strong organizational and administrative skills

About CVS Group Plc:

CVS Group Plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority.