Internal Sales Representative

4 weeks ago

West Bromwich, Sandwell, United Kingdom Atkore Full time
UK Internal Sales Executive

About Us:

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. Our mission is to empower our customers while we power and protect the world.

Job Summary:

We are seeking a highly motivated and customer-focused Internal Sales Executive to join our team. As an Internal Sales Executive, you will be responsible for effectively managing customers, processing orders, and providing exceptional customer service.

Key Responsibilities:

  • Manage customer relationships and ensure orders are processed within relevant timeframes.
  • Handle customer queries and provide high-level customer service.
  • Engage with customers through monthly outbound telephone campaigns to gain Voice of Customer feedback and promote our products.
  • Support the Team Leader as required, including preparing quotations and supporting account credit and debit administration.
  • Use computerized systems to process customer orders, check inventory, and respond to customer issues.
  • Maintain telephone contact with customers, external sales teams, and transport companies to ensure timely communication flow.
  • Respond to customer enquiries relating to stock, pricing, and discount, and provide 1st level technical support where possible.
  • Conduct outbound telephone activity to promote sales, including inactive accounts and Buying Groups under promotion.
  • Provide the external sales team with information relating to quotations, customer accounts, etc.

Requirements:

  • Working knowledge of CRM systems, e.g., Salesforce or Infor.
  • Good telephone manner.
  • Office Administration.
  • Computer literate - intermediate level or above in Word and Excel.

What We Offer:

  • Competitive Salary & Company Wide bonus scheme.
  • 25 days annual leave.
  • Service and recognition awards.
  • Training and development opportunities.
  • Company Pension.
  • Life Assurance 4x salary.
  • Discounted Gym Membership.
  • Enhanced family friendly policies.
  • Free annual flu vaccination vouchers.
  • Employee assistance programme which includes a 24/7 virtual GP.
  • Cash health plan.
  • Free home cyber security training.
  • Cycle to work scheme.
  • Free onsite parking.

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