Workshop Operations Manager

5 days ago

Cheddon Fitzpaine, United Kingdom First Military Recruitment Ltd Full time
Job Title: Assistant Worktop Controller

We are seeking an experienced Assistant Worktop Controller to join our team at First Military Recruitment Ltd.

About the Role:

The successful candidate will be responsible for providing exceptional customer service, assisting with the day-to-day running of the workshop, and managing staff within the department.

Key Responsibilities:
  • Provide feedback to customers on their service/repair, including pricing and explaining the reasons fully and competently.
  • Assist with the managing of all staff within the department, communicating instructions to technicians and ensuring that work is completed in a timely manner.
  • Costing jobs ready for invoicing.
  • Quality check job cards for audit purposes.
  • Assist with customers bringing in their vehicle for recall, scheduling and service or repair.
  • All aspects of compliance including DAF Check and RMI.
Requirements:
  • A working technical understanding of vehicles in order to clearly explain repairs/additional repairs to customers.
  • Customer service skills, including dealing with difficult situations and an ability to up-sell services and products where appropriate.
  • Strong IT skills.
  • Awareness of warranty guidelines, service intervals, etc would an advantage.
  • Be organised, efficient and able to multi-task efficiently.
  • Be flexible, energised and able to work in a fast-paced environment.
What We Offer:

We offer a competitive salary and a dynamic work environment.

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