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Workshop Operations Specialist
2 months ago
As a skilled Workshop Controller, you will play a pivotal role in supporting our customers to deliver on their business promises. Your central role is to ensure the workshop operates efficiently, maximizing profitability, productivity, and quality standards.
Key Responsibilities:
- Lead the workshop team to achieve exceptional results, ensuring compliance with technical and quality standards.
- Maximize workshop efficiency, productivity, and profitability through effective resource allocation and process optimization.
- Collaborate with colleagues to deliver outstanding customer service, meeting and exceeding expectations.
- Develop and implement strategies to improve workshop performance, identifying areas for growth and improvement.
- Stay up-to-date with industry developments, best practices, and manufacturer-specific diagnostic tools to maintain a competitive edge.
About You:
- You are a qualified technician with a solid workshop background, possessing excellent technical knowledge and understanding of jobs from routine servicing to complex diagnostics.
- You have a business acumen, with a common-sense approach to maximizing efficiencies and opportunities to produce outstanding results.
- You are a people person, with excellent communication and interpersonal skills, able to motivate and lead a high-performing workshop team.
- You are a team player, willing to get involved in every aspect of our business, taking pride in being part of the Northgate team and contributing to its success.
What We Offer:
- An excellent basic salary, with opportunities for bonus and overtime.
- A comprehensive benefits package, including a fantastic bonus scheme, regular overtime, and a range of exclusive employee benefits.
- 24 days annual leave rising to 26 with service, plus bank holidays and an extra day's holiday to celebrate your birthday.
- Free life assurance, well-being services, and access to a range of retailer discounts and cashback deals.
- Opportunities for career growth and development, with a focus on continuous learning and improvement.
