Electricity Network Specialist

1 week ago

Dewsbury, Kirklees, United Kingdom Northern Powergrid Full time
About the Role

We are seeking a highly motivated and organized individual to join our Connections team at Northern Powergrid. As a Connections Technician, you will play a crucial role in delivering connections services to our customers, ensuring their electricity supplies are met with exceptional customer service.

Key Responsibilities
  • Act as the single point of contact for customers requesting new electrical connections, alterations to their supply, disconnections, and diversions.
  • Provide excellent customer service, facilitating site meetings and keeping customers updated throughout their journey.
  • Deliver connection quotations and works to time, cost, and quality standards.
  • Understand customer requirements and produce scheme designs using relevant business tools, in compliance with Northern Powergrid's design rules and technical standards.
  • Plan and schedule labor, materials, and liaise with contractors to meet customer delivery dates and requirements.
  • Ensure the highest level of safety standards are achieved throughout the design and delivery of works, considering all stakeholders.
  • Ensure works are completed to customer satisfaction and rectify any identified issues.
  • Manage workload to meet regulatory targets.
Requirements
  • Customer Service - Demonstrate great customer service skills and adapt communication style to audience.
  • Effective Communicator - Adapt communication style to audience, show empathy, and build rapport with customers and stakeholders.
  • Excellent Project Management Skills - Plan, organize, and manage competing priorities, using own initiative and applying risk management and technical knowledge.
  • Team Player - Work well in partnership with internal and external stakeholders to deliver results and maintain quality customer service.
  • Problem Solving - Work through complex situations, identifying solutions to ensure jobs are delivered on time, to cost, and meeting customer needs.
  • People Management Skills - Liaise effectively, influence, and build strong working relationships with contractors, stakeholders, and customers.
  • GCSE grade C/5 or above in Maths and English.
  • IT skills, including use of Microsoft applications (Word & Excel).
  • Full UK driving license.
Desirable Attributes/Experience
  • ONC in Electrical Engineering or working towards this qualification.
  • Basic understanding of the power distribution network, including New Connections and Connections regulatory and legislative framework.
  • Proven experience of project or financial management for delivering work within time and budget.
  • Understanding of Health, Safety & Environmental management IOSH.
Starting Salary

£36,929 - £47,541 (Industrial Level 3 pay point 7-12)

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