Credit Controller

3 weeks ago


Bristol, Bristol, United Kingdom BDO UK LLP Full time
About the Role

We are seeking a highly skilled Credit Controller to join our team at BDO UK LLP. As a Credit Controller, you will be responsible for managing the firm's revenue flow and ensuring that all debt is collected in a timely and efficient manner.

Key Responsibilities
  • Enforce consistent BDO credit control procedures
  • Actively chase all debt within the allotted portfolio, using appropriate means (telephone, email etc) and update stakeholders as appropriate
  • Maintain accurate and up to date client notes following conversations with clients, using Workday to record status
  • Have regular face-to-face meetings with stakeholders as required regarding their debt portfolios
  • Monitor queries and disputes, ensuring the appropriate escalation
  • Ensure consistent application of the firm's debt provisioning policy
  • Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are promptly returned, applied or cleared
  • Ensure that there are minimal unallocated cash receipts
  • Review and analyse aged debt against defined metrics
  • Prepare summary reports as and when required
  • Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate
  • Where necessary, engage and manage the process of debts that need to go legal
  • Ensure that any bills raised that are not sent out to clients in a timely manner are escalated to relevant manager
  • Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation
  • Ongoing liaison with other credit controllers across the Firm as required (including attending weekly conference calls)
  • Provide client base with monthly statements of account as appropriate
  • Produce copy bills or summary backup if required for clients
  • Process Credit Notes assigned in an accurate and timely manner
  • Involvement in credit checks on existing / new clients as appropriate before new work is agreed/commences
Requirements
  • Professional services experience (ideally), Workday experience would be preferred.
  • Excel skills to a competent level.
  • Excellent written and verbal communication skills and ability to present confidently and convincingly to management if required
  • Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues
  • Commitment to delivering exceptional client service to internal and external stakeholders
About BDO

BDO is a leading accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We'll broaden your horizons

Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate – like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work.

We'll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. The Finance team currently operate a hybrid solution, with office attendance mandatory a minimum of twice a week.

If successful you will be joining a team of credit controllers who provide the expertise and controls to manage the risk surrounding BDO's revenue flow.

This will be a challenging and rewarding role where you will:

  • Enforce consistent BDO credit control procedures
  • Actively chase all debt within the allotted portfolio, using appropriate means (telephone, email etc) and update stakeholders as appropriate
  • Maintain accurate and up to date client notes following conversations with clients, using Workday to record status
  • Have regular face-to-face meetings with stakeholders as required regarding their debt portfolios
  • Monitor queries and disputes, ensuring the appropriate escalation
  • Ensure consistent application of the firm's debt provisioning policy
  • Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are promptly returned, applied or cleared
  • Ensure that there are minimal unallocated cash receipts
  • Review and analyse aged debt against defined metrics
  • Prepare summary reports as and when required
  • Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate
  • Where necessary, engage and manage the process of debts that need to go legal
  • Ensure that any bills raised that are not sent out to clients in a timely manner are escalated to relevant manager
  • Work with the accounts receivable team in respect of cash receipts and remittance details to aid effective and accurate allocation
  • Ongoing liaison with other credit controllers across the Firm as required (including attending weekly conference calls)
  • Provide client base with monthly statements of account as appropriate
  • Produce copy bills or summary backup if required for clients
  • Process Credit Notes assigned in an accurate and timely manner
  • Involvement in credit checks on existing / new clients as appropriate before new work is agreed/commences

You'll be someone with:

  • Professional services experience (ideally), Workday experience would be preferred.
  • Excel skills to a competent level.
  • Excellent written and verbal communication skills and ability to present confidently and convincingly to management if required
  • Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues
  • Commitment to delivering exceptional client service to internal and external stakeholders

You'll be able to be yourself; We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences.

We're looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.


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