Senior Service Advisor

4 weeks ago

Dungannon, United Kingdom Donnelly Group Full time
Job Title: Senior Service Advisor

We are seeking a highly skilled and experienced Senior Service Advisor to join our team at Donnelly Group.

About the Role:

The successful candidate will be responsible for providing exceptional customer service, ensuring that customers receive a high-quality service experience.

Key Responsibilities:

  • Act as a reliable and efficient point of contact for customers, ensuring excellent customer service through communication and customer satisfaction.
  • Welcome all customers to the department, organise department bookings for service.
  • Prospect for Service Work to encourage customers of special offers available to them.
  • Carry out customer follow-up calls to maintain good customer relationships and build customer loyalty to the department.
  • Promote the service and parts facilities to encourage repeat Aftersales, ensuring that the customer is dealt with professionally every time.
  • Coordinate with the Sales teams, Workshop, Parts and Service.

About Us:

Donnelly Group is a leading automotive company in Northern Ireland, with a rich history dating back to 1947. We offer a competitive salary, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Requirements:

  • At least 2 years experience in a similar role.
  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
  • Excellent organisation and time management skills.
  • Experience using a CRM system.
  • Professionally presented and possess a good work ethic.
  • A full valid driver's licence.

What We Offer:

We are committed to providing a positive and supportive work environment, where our employees can grow and develop their skills. We offer a range of benefits, including competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, and an opportunity to give volunteering time back to the communities within which we serve.

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