Customer Service Representative

2 weeks ago


Cranbrook, Kent, United Kingdom Fusion Lifestyle Full time
About the Role

Fusion Lifestyle is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a positive and professional experience for our customers.

Key Responsibilities
  • Provide a warm and welcoming service to all customers, ensuring a positive first impression of our centre.
  • Manage customer sales and bookings, assisting customers in their choices and driving retention.
  • Process and prepare food and drink orders, assisting with service when required.
  • Present and sell food and drink stock to customers in a friendly and efficient manner.
  • Fill and replenish food and drink displays, ensuring all displays are presented, merchandised, and priced in line with established standards.
  • Conduct basic record-keeping tasks, such as temperature checks and wastage records.
What We Offer

We offer a competitive rate of pay, attractive employee benefits, and opportunities for training and development. Our extensive range of training and development opportunities have options for full or part funding, allowing you to enhance your skills and progress your career in leisure.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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