M&S Harlow Delivery Technician
2 months ago
Join our team as a Delivery Technician and play a crucial role in ensuring customer satisfaction by delivering furniture items safely and providing exceptional service.
Key Responsibilities:- Perform daily vehicle walk-round checks, including checking fluid levels, tyre pressure, and ensuring overall vehicle roadworthiness.
- Comply with tachograph rules and regulations governing driving hours, rest breaks, and working time directives to ensure road safety and driver well-being.
- Maintain compliance with vehicle weight limits, vehicle dimensions, and other legal requirements specified by the Driver and Vehicle Standards Agency (DVSA) and other regulatory bodies.
- Maintain awareness of road conditions, weather forecasts, and potential hazards to ensure the safety of oneself and other road users.
- Report any accidents, incidents, or near misses to the transport office and/or company management promptly.
- Safely load (when required) and unload goods onto and from the vehicle, ensuring proper distribution of weight and securing the cargo to prevent shifting during transit.
- Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required.
- Use equipment such as tail lifts, skates, and sack barrows as necessary to facilitate the loading, unloading and transportation of goods process.
- Plan delivery routes using GPS or maps to optimize efficiency and ensure on-time deliveries.
- Follow traffic laws, safety regulations, and company policies while operating the delivery vehicle.
- Communicate effectively with transport managers, customer service, and other team members to provide updates on delivery progress, delays, or issues encountered during transit.
- Proactively identifying and resolving issues that may arise during deliveries, such as incorrect addresses, damaged goods, or customer dissatisfaction.
- Greet customers upon arrival, confirm delivery details, and coordinate the placement of items within the home.
- Interact professionally and courteously with customers, during the delivery and collection process.
- Remain patient and courteous when dealing with customers, especially during stressful or challenging situations.
- Pay close attention to detail when handling deliveries, verifying delivery addresses, and ensuring accuracy in documentation.
- Check orders for completeness and accuracy before delivery to avoid errors.
- Have a basic understanding of the products being delivered, including features, specifications, and assembly instructions.
- Ability to provide customers with relevant information and assistance regarding the delivered items.
- Handle furniture items with caution to prevent damage during transit and ensure they are delivered in the same condition as when they left the warehouse.
- Assemble and install furniture items at customers' homes according to manufacturer instructions, if assembly service is provided (client dependant).
- Maintain accurate delivery records, obtain customer signatures for proof of delivery, and document any delivery exceptions or issues encountered.
- Resolve delivery-related problems, such as navigating tight spaces, moving heavy furniture through doorways, or addressing customer concerns about damaged items.
- Valid and in-date LGV, HGV Class 2 licence or 7.5t grandfather rights licence.
- Valid Digital Tachograph card.
- An up-to-date Driver Qualification Card (Driver CPC).
- A good understanding of Drivers hours, legislation, and WTD.
- No more than 6 points endorsed on your driving licence.
- In-date DBS.
- Clear and effective communication skills for conveying delivery information, addressing customer inquiries, and providing updates on delivery status.
- Maintaining a professional demeanour throughout interactions with customers, colleagues, and stakeholders.
- Presenting oneself neatly and adhering to company dress code policies.
- Understanding the importance of delivering exceptional service and striving to exceed customer expectations.
- Effective time management skills to ensure timely deliveries while adhering to delivery schedules and deadlines.
- This role is hands-on, it involves heavy lifting/handling and is full of variety. It is therefore essential that the successful applicant is capable of carrying out this nature of work.
- Flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.
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M&S Harlow Delivery Technician
2 months ago
Harlow, Essex, United Kingdom Wincanton Full timeJob Title: M&S Harlow Delivery TechnicianAt Wincanton, we are seeking a skilled and reliable Delivery Technician to join our team in Harlow. As a key member of our delivery team, you will be responsible for transporting furniture products from our warehouses or distribution centers to customers' residences.Key Responsibilities:Deliver furniture products...
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Harlow, Essex, United Kingdom Wincanton Full timeJob Title: M&S Harlow Delivery TechnicianJoin our team as a Delivery Technician at M&S Harlow, where you will play a crucial role in ensuring customer satisfaction by delivering furniture products safely and providing exceptional service.Key Responsibilities:Perform daily vehicle walk-round checks to ensure roadworthiness and compliance with...
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