M&S Harlow Delivery Technician

4 weeks ago

Harlow, Essex, United Kingdom Wincanton Full time

Job Summary

The Home Delivery Porter is a crucial role within our logistics team, responsible for transporting furniture products from warehouses or distribution centres to customers' residences.

As a key member of our delivery team, you will play a vital role in ensuring customer satisfaction by delivering furniture items safely and providing exceptional service.

Key Responsibilities

  • Report any accidents, incidents, or near misses to the transport office and/or company management promptly.
  • Always prioritize safety, following proper lifting techniques, wearing personal protective equipment (if required), and minimizing risks of injury during the delivery process.
  • Collaborate effectively with the driver to ensure tasks are completed efficiently and customer expectations are met.
  • Safely load (when required) and unload goods onto and from the vehicle, ensuring proper distribution of weight and securing the cargo to prevent shifting during transit.
  • Ensure the security of the vehicle and its contents, including when parked, by using locks, alarms, or other security measures as required.
  • Use equipment such as tail lifts, skates, and sack barrows as necessary to facilitate the loading, unloading and transportation of goods process.
  • Communicate effectively with transport managers, customer service, and other team members to provide updates on delivery progress, delays, or issues encountered during transit.
  • Proactively identifying and resolving issues that may arise during deliveries, such as incorrect addresses, damaged goods, or customer dissatisfaction.
  • Greet customers upon arrival, confirm delivery details, and coordinate the placement of items within the home.
  • Interact professionally and courteously with customers, during the delivery and collection process.
  • Remain patient and courteous when dealing with customers, especially during stressful or challenging situations.
  • PAY CLOSE ATTENTION TO DETAIL when handling deliveries, verifying delivery addresses, and ensuring accuracy in documentation.
  • Check orders for completeness and accuracy before delivery to avoid errors.
  • Have a basic understanding of the products being delivered, including features, specifications, and assembly instructions.
  • Ability to provide customers with relevant information and assistance regarding the delivered items.
  • Handle furniture items with caution to prevent damage during transit and ensure they are delivered in the same condition as when they left the warehouse.
  • Assemble and install furniture items at customers' homes according to manufacturer instructions, if assembly service is provided (client dependant).
  • Maintain accurate delivery records, obtain customer signatures for proof of delivery, and document any delivery exceptions or issues encountered.
  • Resolve delivery-related problems, such as navigating tight spaces, moving heavy furniture through doorways, or addressing customer concerns about damaged items.

Requirements

  • Clear and effective communication skills for conveying delivery information, addressing customer inquiries, and providing updates on delivery status.
  • Maintaining a professional demeanour throughout interactions with customers, colleagues, and stakeholders
  • Presenting oneself neatly and adhering to company dress code policies.
  • Understanding the importance of delivering exceptional service and striving to exceed customer expectations.
  • Effective time management skills to ensure timely deliveries while adhering to delivery schedules and deadlines.
  • This role is hands on, it involves heavy lifting/ handling and is full of variety. It is therefore essential that the successful applicant is capable to carry out this nature of work.
  • Flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.

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