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Automotive Centre Manager

3 months ago

Wigan, Wigan, United Kingdom IN n OUT Autocentres Full time
Job Overview

IN'N'OUT Autocentres specializes in vehicle maintenance, inspections, and repairs, with a network of 30 centres across the country. We pride ourselves on providing straightforward, transparent pricing and exceptional service quality. As a recognized trader by Which?, we are dedicated to delivering outstanding customer service and satisfaction.

Are you an experienced leader with a strong focus on customer engagement?

Can you navigate shifting priorities and diverse operational tasks?

If so, this opportunity may be ideal for you...

As a Centre Manager, you will oversee the comprehensive management and leadership of your centre and team, taking full responsibility for performance across all operational aspects, including personnel, service delivery, profitability, sales, and administrative functions.

This role requires a hands-on approach, as you will actively engage with the service team, providing training, motivation, and support to ensure smooth and timely operations. Ideally, you should possess the qualifications and experience to conduct MOT testing, quick repairs, or servicing as needed, based on business demands.

Key Responsibilities

  • Proactively achieve and/or surpass sales goals and operational budgets
  • Enhance the quality and consistency of customer service
  • Meet transaction and customer satisfaction objectives
  • Manage customer complaints efficiently
  • Lead the team and resources to establish a strong local brand reputation
  • Oversee stock management and ordering processes
  • Participate in the Centre's development, including public relations and marketing efforts to elevate business visibility

A minimum of 2 years' experience in the automotive sector is preferred, along with a proven track record in managing customer relations and leading a small team.

Benefits:

  • Pension plan
  • Cycle-to-work initiative
  • Employee discounts
  • Life insurance coverage
  • On-site parking availability
  • Referral incentives

Additional Compensation:

  • Bonus programs
  • Performance-based bonuses
  • Quarterly incentives

Essential Skills

About Our Company

We simplify servicing by offering fixed pricing, clear explanations, and exceptional service, all backed by our commitment to 100% customer satisfaction. Our aim is to get you back on the road quickly and safely.

Commitment to Customer Service

The staff at IN'N'OUT Autocentres and our national Customer Care Team are trained to ensure complete customer satisfaction at every stage of the service process.

Quality Parts

We exclusively use parts that meet or exceed original manufacturer specifications, ensuring all components are guaranteed and do not compromise your vehicle's warranty.

Skilled Technicians

Our workshop technicians are trained to the highest standards, many coming from major brand dealerships. They treat your vehicle with the same care and attention as their own.

Company Culture

We provide expert advice and will never perform unauthorized work on your vehicle. Our team offers the best recommendations to ensure your safety and optimal vehicle performance.

Trusted Trader

We are proud to be a Which? Trusted Trader, regularly audited to meet stringent criteria for transparency and customer service.

Comfortable Waiting Areas

Our client waiting lounges feature high-speed Wi-Fi, complimentary beverages, a children's play area, and baby-changing facilities, all designed for your comfort while you wait.

High Customer Retention

IN'N'OUT Autocentres enjoys a high rate of repeat customers and maintains a 4.7 rating on Trustpilot, reflecting our commitment to customer satisfaction.

Desired Qualifications

  • 2 years of experience in automotive service (preferred)

Required Qualifications

  • Valid Driving License
  • Minimum of Three Years in a Management Role