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Client Experience Specialist
2 months ago
Widener University seeks a dedicated Client Experience (CX) Specialist to join our Learning and Client Experience division within Library and Information Services.
Reporting directly to the Director of Client Experience and Learning Spaces Manager, this role at Delaware Law School will be instrumental in fostering exceptional client experiences for faculty, staff, and students.
Your Responsibilities:- Technical Expertise: Provide top-tier customer service and technical support, resolving issues promptly and professionally. This includes troubleshooting hardware and software problems, configuring systems, and offering guidance on various technologies.
- Collaborative Support: Work seamlessly within a team environment to deliver Tier 1 & 2 support, ensuring smooth operations and timely resolution of client requests.
- Project Management Prowess: Manage projects effectively, adhering to deadlines and budgets while maintaining clear communication with stakeholders.
- Client Advocacy: Act as a dedicated advocate for our clients, understanding their needs and providing solutions that enhance their experience.
Widener University is committed to fostering an inclusive community where diversity is celebrated. We offer a dynamic work environment with opportunities for professional growth and development.
