Logistics Ecommerce Coordinator

1 day ago

London Area, United Kingdom Matrix Full time
About the Role

We are seeking a highly skilled Logistics Coordinator to manage the flow of Ecommerce orders across all our brands through the supply chain, including our international 3PL providers. In this role, you will drive service improvements by closely monitoring orders from start to finish and collaborating with Ecommerce, Supply Chain teams, and 3PLs.

Key Responsibilities
  • Order Management: Ensure Ecommerce customer orders are delivered on time, in full, and meet agreed service level targets.
  • Customer Service: Work closely with the Ecommerce Customer Service team to support an optimal customer experience.
  • Stock Management: Maximize stock availability for the direct-to-consumer channel.
  • Order Flow Management: Manage order flow, resolving issues from placement to fulfillment, including coordination with external partners (international 3PLs).
  • Forecasting: Provide volume forecasts to 3PLs and liaise with the Ecommerce team.
  • Communication: Communicate daily with 3PLs regarding order flow.
  • Analysis: Analyze courier performance and provide insights.
  • Distribution: Ensure optimal physical distribution, including the packing of boxes to meet brand needs, including gifts and bundles.
  • Continuous Improvement: Propose actions and provide operational performance reports and insights to drive continuous improvement.
  • Data Management: Maintain data in the business central system, including shipping codes and forward distribution master data.
  • Support: Support other Supply and Logistics tasks as required by the business.
What We Are Looking For
  • Experience: Experience working in a DTC logistics team with 3PL fulfillment.
  • Skills: Enthusiastic, passionate, and tenacious, with a desire to make a significant impact in our business. High attention to detail. Proficiency in Microsoft Office, particularly Excel. Experience using a business-wide IT system.
  • Communication: Strong communication skills, both written and verbal, with internal and external partners.
  • Problem-Solving: Ability to handle complexity, actively seek solutions, and create new processes to increase efficiency in the supply chain.
About Us

We are a Certified B Corp business and were recently named one of the 100 Best Places to Work in 2024 by The Sunday Times. Our passion plays are beauty, wellness, and travel. We are co-founders and operators of many amazing brands, including: ARKIVE, Cultured, Soho Skin and Cowshed. We are committed to acting as a force for good, giving more than we take and ensuring we leave the world a little better than we found it.

We are proud to have a culture that attracts and retains innovators and we put learning, growth, and wellbeing at the forefront of everything we do. Most importantly, we are a team that values diversity and inclusion, where all voices and ideas are heard and everyone feels like they belong.

We offer a range of benefits, including unlimited holiday, flexible working, private medical insurance, team events & socials, wellbeing programme, free breakfasts, volunteering day, annual discretionary bonus, and amazing product discounts.

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