Digital Solutions Consultant
2 days ago
About the Role:
Shape IT Recruitment is seeking a highly skilled Digital Solutions Consultant to join our team. As a Digital Solutions Consultant, you will be responsible for designing and implementing tailored Dynamics 365 CE solutions focusing on omni-channel and contact centre functionalities.
Key Responsibilities:
- Collaborate with stakeholders to gather and analyze business requirements for enhancing customer engagement.
- Configure and customize CRM solutions to optimize contact centre operations across multiple channels.
- Provide expert guidance on best practices for omni-channel strategies and customer experience optimization.
- Lead training sessions and workshops to maximize solution adoption among end-users.
- Troubleshoot and resolve issues related to CRM functionalities, ensuring smooth integration and operation.
Requirements:
- Proven experience as a CE Functional Consultant, with a focus on Dynamics 365 and omni-channel/contact centre solutions.
- Deep understanding of CRM processes, workflows, and omni-channel technologies (e.g., Inbound Voice, IVR, chat, social media, etc.).
- Ability to translate business needs into functional specifications and practical solutions.
- Ability to manage multiple projects independently in a remote work environment.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work on impactful projects from the comfort of your own home.
- A dynamic and supportive team environment.
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