Supporting Housing Officer

4 weeks ago

Bradford, Bradford, United Kingdom Brook Street UK Full time
Job Summary

We are seeking a highly motivated and compassionate Supported Housing Officer to join our dynamic team at Brook Street UK. The successful candidate will play a crucial role in providing essential housing-related support and intensive housing management to our service users.

Key Responsibilities:
  • Support Client Needs: Provide practical and emotional support to service users, assisting them in developing life skills and enabling them to transition into independent accommodations.
  • Risk Assessments: Carry out thorough risk assessments leading to effective management plans, monitoring and reviewing these plans regularly to manage risks efficiently.
  • Individualised Support Packages: Plan and deliver tailored support packages aimed at meeting individual service user's needs, promoting tenancy readiness.
  • Communication and Advocacy: Act as an advocate for service users during external appointments like GPs, substance support services, and health clinics; facilitate clear communication among stakeholders to prevent duplication or oversight of support efforts.
  • Community Engagement: Encourage service user's participation in activities such as voluntary work, training programs, educational initiatives, and employment opportunities to foster personal growth.
Additional Duties:
  • Manage daily operations of Supported Tenancies and other Services under supervisory guidance.
  • Ensure effective resource allocation, asset maintenance, and financial accountability.
  • Work collaboratively with the Housing Options service and other landlords to secure long-term accommodations for service users.
  • Collaborate with the Floating Support Team regarding rehousing options and application support.
Essential Skills and Attributes:
  • Understanding of Housing Issues: Strong knowledge of housing-related issues affecting vulnerable populations.
  • Communication Skills: Excellent verbal and written communication abilities to engage effectively with diverse stakeholders, including service users and external agencies.
  • Flexibility: Willingness to work flexibly, including covering for colleagues during holidays and sickness, sometimes at short notice.
  • Team Collaboration: Ability to work collaboratively within a team, supervising support staff and assisting in the induction of new employees.
  • Proactive Approach: Demonstrated initiative in delivering support services and managing risks effectively.
Experience and Knowledge:
  • Housing Management Experience: Experience in housing-related support and intensive housing management is preferred.
  • Support Planning: Familiarity with needs assessments, support plans, and review processes to meet the needs of service users.
  • Mental Health Experience: Experience of working with individuals who present with mental health problems.
  • Addiction Awareness: Experience of working with people who have addiction issues.
Personal Qualities:
  • Empathy and Compassion: A strong commitment to promoting non-discriminatory practices, equality, and inclusion.
  • Professionalism: Ability to maintain professional boundaries and adhere to the organisation's code of conduct.
  • Crisis Management Skills: Capability to respond calmly and effectively to emergencies, ensuring safety for all involved.
  • Record Keeping: Competence in maintaining accurate records related to service user's files, financial transactions, and administrative tasks.
  • IT Proficiency: Familiarity with IT packages for enhancing administrative efficiency and database management.
  • Health & Safety Awareness: Knowledge of health and safety policies, including conducting inspections and promoting safety among service users.

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