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Academic and Operations Director
2 months ago
We are seeking an exceptional Academic and Operations Director to join our team at Elior. As a senior leader, you will be responsible for creating a culture of excellent customer experience within your community, ensuring legal and company compliance, and driving financial growth.
Key Responsibilities- Customer Experience: Develop and implement strategies to deliver exceptional customer experiences, exceeding client expectations and building a strong reputation for Elior.
- Compliance and Governance: Ensure all operations are conducted in accordance with relevant laws, regulations, and company policies, maintaining a culture of integrity and transparency.
- Financial Growth: Develop and execute plans to drive financial growth, exceeding targets and contributing to the company's overall success.
- Relationship Building: Foster strong relationships with senior clients, delivering a value-added service proposition that builds and sustains industry competitive advantage.
- Team Leadership: Oversee the recruitment, support, training, and development of operations teams, ensuring they have the skills and resources needed to deliver high-quality services.
- Competitive Salary: Up to £70,000 per annum, plus a 15% KPI performance-related bonus.
- Company Car/Allowance: Enjoy the benefits of a company car or allowance, reflecting our commitment to supporting your success.
- Flexible Working: Balance your personal and professional commitments with our flexible working arrangements, including full-time and part-time roles, varying shift patterns, and hybrid working models.
- Holiday Allowance: Relax and recharge with 33 days of holiday, including bank holidays, and additional holiday purchase options.
- Family Leave: Prioritize family commitments with flexible leave options, ensuring you can balance work and personal life.
- Paid Charity Leave: Make a positive impact with two additional paid days for charity work, reflecting our commitment to social responsibility.
Elior is a multi-award-winning people business and one of the UK's leading contract caterers, operating across a diverse range of sectors, including workplaces, sporting venues, attractions, public sector, healthcare, and education. We are committed to an inclusive culture, celebrating equality, diversity, and inclusion, and providing an environment where our colleagues can fulfill their potential and succeed.
