Field Service Technician

4 days ago

Brighton, Brighton and Hove, United Kingdom Vix Technology Full time
Job Title: Field Service Engineer

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer to join our team.

About the Role:

We are looking for a motivated and organized individual to support, maintain, and improve our products and ancillary equipment. As a Field Engineer, you will be responsible for corrective and preventative maintenance, ensuring customer requirements are met and contractual obligations are fulfilled.

Key Responsibilities:
  • Identify system faults through electrical testing procedures and with Vix software monitoring tools
  • Rectify system, on-street hardware, and on-vehicle hardware faults within SLAs
  • Correspondence with customers on maintenance and fault issues
  • Maintain and drive to improve KPI performance
  • Installation and commissioning of on-vehicle and on-street equipment
  • Maintain and update documentation accurately
  • Liaise with local teams and with Configuration Engineers
  • Ensure compliance of planned maintenance programme
  • Attend periodic progress meetings alongside other Vix staff
  • Ensure customer satisfaction
  • Comply with Health and Safety Standards
Requirements:

We are looking for an individual with:

  • NVQ or similar in electrical engineering or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
  • Ability to work independently to deliver and maintain high standards when unsupervised
  • Good organisational and time management skills
  • Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
  • Proven experience as a field-based engineer, time-served electrical engineer, or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
  • Working in a pressurised environment, meeting tight deadlines
  • Good customer relationship skills
Benefits:

We offer a range of benefits, including:

  • A focus on learning and development
  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare and Spectacle Vouchers

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve.

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