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Corporate Client Relationship Manager
2 months ago
Corporate Client Relationship Manager
Location - Remote
Overview of the Role:
The Corporate Client Relationship Manager is tasked with aiding the Account Management team in overseeing Corporate Client agreements.
This position encompasses responsibilities such as performance reporting, contract expansion and enhancement, adherence to key performance indicators (KPIs) and service level agreements (SLAs), compliance monitoring, customer satisfaction initiatives, client retention strategies, and the development of innovative solutions.
While this role is primarily home-based, occasional travel to client sites and office locations may be necessary.
Why This Role is Valuable:
- Assisting the Account Management team in the administration of Corporate Client agreements.
- Handling client inquiries for data, including compliance and waste destination details.
- Supporting pricing strategies and tender submissions for the Account Management team.
- Generating regular reports for clients.
- Overseeing the KPI/SLA metrics for Corporate Client agreements.
- Managing purchase order workflows.
- Collaborating with Mobilisation, Customer Service, and Account Management teams to facilitate smooth transitions and support during supplier changes.
- Providing assistance to the Account Management team on various client and internal projects as needed.
- Offering general administrative support to the Account Management team.
Qualifications and Skills Required:
- Proven experience in customer service.
- Background in waste management.
- Strong numerical comprehension and attention to detail.
- Excellent communication skills, capable of engaging with individuals at all levels, including management and clients, both verbally and in writing.
- Commitment to compliance and meticulous attention to detail.
- Analytical mindset with the ability to swiftly identify issues and propose effective solutions.
- Experience in cultivating and maintaining client relationships.
- Strong organizational and prioritization skills.
- Ability to meet strict deadlines in a fast-paced environment.
- Resilience and capacity to handle pressure positively.
- Willingness to acquire new skills and expand professional expertise.
- Proficiency in Microsoft applications, particularly Excel.
- Problem-solving approach focused on solutions.
Why You Will Appreciate Working at Biffa:
- Competitive salary structure.
- Continuous career development opportunities, training, and coaching.
- Generous pension plan.
- Discounts on retail and leisure activities.
- Holiday and travel benefits.
- Bike-to-work initiative.
- And much more...
Our Commitment to Sustainability:
At Biffa, we are passionate about transforming waste management. Whether it’s converting waste into sustainable energy, innovating recycling methods, or simply keeping communities clean, we view each day as a chance to enhance the lives of millions. This philosophy is shared by our dedicated team of over 11,000 individuals nationwide, who trust us to provide a fulfilling and dynamic career.
Our Dedication to Diversity:
Inclusivity is fundamental to our culture at Biffa. We believe that diverse ideas, perspectives, and backgrounds are essential for fostering a creative and effective work environment that reflects our communities and delivers optimal outcomes for our colleagues, clients, and stakeholders. We are committed to championing diversity, equity, and inclusion in all aspects of our operations.
