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2 months ago
We are seeking a highly skilled and experienced Commercial Insurance Specialist to join our team at NFP, an Aon company (UK). As a key member of our Commercial Insurance team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met with the highest level of professionalism and expertise.
Key Responsibilities:
- Provide a comprehensive brokering service to clients, including new business requests, retention of existing clients, and cross-selling opportunities.
- Offer a quality service to existing clients, covering all aspects of their insurance arrangements, including advice, review, arrangement, and securing the appropriate cover at a competitive premium.
- Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when necessary.
- Deal with telephone enquiries promptly, referring queries to the appropriate person when necessary.
- Stay up-to-date with market developments in your business areas and bring them to the attention of clients and colleagues as appropriate.
- Input new business, amendments, and renewals onto the computer system, maintaining accurate records.
- Exercise judgment when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when necessary.
- Ensure that the correct wording is enclosed within all insurance certificates, including any other wording such as exclusions, conditions, warranties in respect of self-issue policies.
- Liaise with Insurers, other colleagues, and Claims Handlers as necessary.
- Work collaboratively within a team environment and offer referral at points of escalation.
- Maintain a high degree of accuracy, efficiency, and professionalism at all times when dealing with all stakeholders.
Requirements:
- Strong communication skills, able to communicate with people at various levels of knowledge face-to-face, over the telephone, and in writing.
- Planning, organisational, and time management skills.
- Problem-solving skills.
- Computer literacy and a thorough understanding of Company software.
- Report writing skills.
- Familiarity with FCA rules and guidelines relating to Commercial and/or Private Customers.
- Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal and externally.
Education and/or Experience:
- Cert CII minimum, preferably DIP CII progressing to the ACII qualification.
- At least 4+ years general insurance experience.
Benefits:
Competitive salary, 35 hours Monday – Friday, 25 days holiday + bank holidays, Pension Scheme, etc.
