Third Line Support Specialist
4 weeks ago
Crimson is seeking a highly skilled 3rd Line Support Engineer to join our team in Luton. As a key member of our IT department, you will be responsible for providing advanced support to diagnose and resolve complex IT incidents and issues.
Key Responsibilities:- Handle escalated calls from the Service Desk and provide expert support to resolve complex IT issues.
- Manage fault reports and respond to IT support requests from end users.
- Coordinate with IT team members to ensure issues beyond your scope are promptly escalated to the appropriate internal or external parties.
- Monitor and ensure system availability, performance, and security.
- Assist with IT project delivery by installing, configuring, and commissioning end-user devices, servers, and other infrastructure components.
- Provide technical coaching and mentoring to support team members.
- Develop, maintain, and update procedures and training materials for the IT team.
- Strong 3rd Line Support Experience.
- Proficient in networking and TCP/IP troubleshooting.
- Familiarity with IT Service Management best practices, preferably ITIL processes.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills.
- Salary up to £40k + on call bonus up to £3k.
- Opportunity to work with a leading client in Luton.
- Chance to develop your skills and career in a dynamic and supportive team.
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Domestic Abuse Specialist
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