Third Line Support Specialist

4 weeks ago


Luton, Luton, United Kingdom Crimson Full time £40,000
Job Title: 3rd Line Support Engineer

Crimson is seeking a highly skilled 3rd Line Support Engineer to join our team in Luton. As a key member of our IT department, you will be responsible for providing advanced support to diagnose and resolve complex IT incidents and issues.

Key Responsibilities:
  • Handle escalated calls from the Service Desk and provide expert support to resolve complex IT issues.
  • Manage fault reports and respond to IT support requests from end users.
  • Coordinate with IT team members to ensure issues beyond your scope are promptly escalated to the appropriate internal or external parties.
  • Monitor and ensure system availability, performance, and security.
  • Assist with IT project delivery by installing, configuring, and commissioning end-user devices, servers, and other infrastructure components.
  • Provide technical coaching and mentoring to support team members.
  • Develop, maintain, and update procedures and training materials for the IT team.
Requirements:
  • Strong 3rd Line Support Experience.
  • Proficient in networking and TCP/IP troubleshooting.
  • Familiarity with IT Service Management best practices, preferably ITIL processes.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and interpersonal skills.
What We Offer:
  • Salary up to £40k + on call bonus up to £3k.
  • Opportunity to work with a leading client in Luton.
  • Chance to develop your skills and career in a dynamic and supportive team.


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