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Transaction Manager
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Transaction Manager
2 months ago
We are seeking a highly motivated and experienced Transaction Manager to join our team at Pybus Recruitment Ltd. As a key member of our sales team, you will be responsible for driving sales growth and maximizing profit retention for our premium and luxury car dealership in Croydon.
Key Responsibilities- Manage customer follow-up systems and procedures to increase customer sales from initial enquiries and existing customers via the Lead Management System.
- Generate sales through proactive second-facing and customer engagement.
- Maximize income opportunities by offering funding and insurance products to customers while adhering to FCA guidelines.
- Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.
- Review customer credit applications for complete information and accuracy, follow up applications with customers and lending institutions.
- Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business.
- Ensure accurate completion of documentation, prompt collection of outstanding payments, and safe handling of cash and cheque transactions.
- Understand manufacturer mystery shopping criteria and apply this knowledge.
- Assist in ensuring that part-exchange vehicles are correctly appraised and managed to generate maximum return.
- Aim to achieve 100% customer referral with sales executive interaction.
- Communicate promptly with the customer sales manager, sales team, and work colleagues.
- Analyze current procedures and identify opportunities for improvement.
- Formulate training plans for sales executives to increase car sales, finance, insurance, and warranty sales.
- Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary.
- Represent the dealership and build strong relationships with lenders and financial institutions.
- Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis.
- Ensure the safety and security of people, vehicles, and property, reporting any known faults or hazards.
- Full UK driving license.
- Organized.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.
- Experienced Sales Executive or existing Transaction Manager/Business Manager within the Main dealer network.
- 25 days holiday, bank holidays.
- Bonus/Commission.
- Pension Scheme.
- Free Eye Tests.
- Childcare Vouchers.
- Referral Scheme.
