Field Service Engineer

7 days ago

Birmingham, Birmingham, United Kingdom The Source Technical Ltd Full time
About the Role

We are seeking a skilled and dedicated Field Service Engineer to join our team at The Source Technical Ltd, supporting the installation, maintenance, and repair of advanced bar feeding technology used in the turning industry.

Key Responsibilities
  • Install and configure bar feeders and associated machinery at customer sites, ensuring optimal performance from the start.
  • Conduct scheduled maintenance tasks to prevent breakdowns and maintain machinery efficiency.
  • Diagnose and repair machinery breakdowns, including replacing faulty components and adjusting systems to restore functionality.
  • Implement upgrades or retrofits to enhance existing equipment.
  • Perform regular inspections and use diagnostic tools to identify and resolve issues.
  • Provide training to customers on operating and maintaining their equipment.
  • Maintain detailed records of service visits in the CRM system, ensuring timely and accurate documentation.
  • Communicate professionally with customers, keeping them informed about service progress and addressing any concerns.
Requirements
  • Bachelor's degree in engineering or a related field.
  • Minimum of 2 years of experience in a field service role, preferably in the manufacturing or machinery sector.
  • Proficiency with CRM systems (Salesforce preferred), and a strong understanding of bar feeding technology and machinery.
  • Excellent problem-solving abilities, strong communication skills, and the ability to work independently in high-pressure environments.
  • Proficiency in English (C1/C2 level). Italian is a plus.
  • Location: Must reside within 30 km of Birmingham, UK.
Benefits
  • Competitive salary and benefits package.
  • Company car provided.
  • Opportunities for ongoing training and career development.

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