Administrative Support Specialist
2 months ago
We are seeking a highly skilled and motivated Administrative Assistant to join our team in Hull. As an Administrative Assistant, you will play a key role in providing exceptional customer service and support to our clients and interpreters.
Main Responsibilities
- Provide professional and courteous phone support to clients and interpreters, directing calls to the appropriate staff member as needed.
- Work effectively in a team environment, providing guidance and support to colleagues as required.
- Manage email correspondence with clients and interpreters, developing positive working relationships.
- Act with professionalism and discretion in handling client dissatisfaction and other challenging situations.
- Coordinate face-to-face interpreting bookings, allocating tasks to available interpreters.
- Handle requests for information and data, ensuring accuracy and attention to detail.
- Perform data entry tasks with a high level of accuracy.
This is a full-time position with flexible hours to meet business needs.
Requirements
- Previous experience in a call centre or office environment.
- Proficiency in Microsoft Office suite and ability to learn new software.
- Excellent communication and interpersonal skills.
- Proactive and self-motivated individual with a strong work ethic.
- Ability to handle high call volumes and meet targets.
- Team player with a positive attitude.
Desirable
- Knowledge of other languages may be an advantage.
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