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Automotive Customer Service Specialist

2 months ago

Guildford, Surrey, United Kingdom HCP Group Full time

Are you a skilled Automotive Customer Service Specialist? We are seeking a dedicated individual to join our team at HCP Group. In this role, you will serve as the main liaison for clients bringing in their vehicles, ensuring they receive timely updates and exceptional service throughout their experience.

Key Responsibilities:

  • Act as the primary contact for customers during their vehicle service appointments.
  • Provide regular updates on the status of vehicle repairs and maintenance.
  • Build and maintain strong relationships with customers to enhance their experience.
  • Manage multiple tasks efficiently in a dynamic environment.

Essential Qualifications:

  • Proven experience in a customer service role within the automotive industry.
  • Outstanding communication and interpersonal skills with a focus on customer satisfaction.
  • Strong organizational abilities and the capacity to handle various tasks simultaneously.
  • Familiarity with automotive systems and repair procedures is advantageous.
  • A proactive attitude and a commitment to exceeding customer expectations.
  • Possession of a valid UK Driving Licence.

Compensation Package:

Competitive base salary ranging from £27,000 to £29,000, with the potential to earn up to £35,000 OTE. Additional benefits include comprehensive company and manufacturer training, as well as long service holiday rewards that increase with tenure.

Join HCP Group: We are committed to unlocking potential and connecting worlds through our recruitment services. If you are ready to take the next step in your career, we look forward to hearing from you.