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Room Attendant
2 months ago
We are a leading provider of event spaces and hospitality services, offering a unique blend of style, individuality, and exceptional experiences. Our team of passionate professionals strives for excellence in delivering exceptional experiences to our guests.
Job SummaryWe are seeking a highly motivated and detail-oriented Room Attendant to join our team at The Venues Collection. As a Room Attendant, you will play a critical role in ensuring the highest standards of cleanliness and customer satisfaction in our event spaces and guest rooms.
Key Responsibilities- Service rooms allocated by the housekeeper to the highest standards specified in the Housekeeping Standards.
- Carry out routine and periodic cleaning in allocated areas, as directed by Supervisors.
- Adhere to all COSHH regulations pertaining to the use of cleaning chemicals.
- Report all maintenance faults in the room to the Housekeeper management.
- Ensure corridors are kept clean, and dirty linen, trays, and equipment are discarded safely.
- Report any missing items, e.g., bathrobes, extra blankets, to the Floor Housekeeper.
- Pass on any guest requests to the Housekeeper management.
- Report guest illness to the Housekeeper management.
- Report to the Supervisor if you believe a guest has been smoking in the bedrooms.
- Hand in any lost property items to the Housekeeper management, ensuring items of value are not left unattended but kept in a safe place.
- Report any suspicious persons to the Housekeeper management and ensure all guest rooms are kept locked at all times.
- Deliver any items to guest bedrooms as required, e.g., laundry and dry cleaning.
- Assist the public area cleaners if required.
- Maintain the correct uniform standard as laid out in both the department uniform standard procedure and the Hotel's grooming policy.
- Be familiar with and adhere to all hotel policies and procedures.
- Attend Hotel and department staff meetings to understand the Hotel and department objectives.
- Actively work as part of the team to contribute to the accomplishment of the hotel and department objectives.
- Be fully aware of the Hotels housekeeping services and facilities.
- Be familiar with the Hotels business on a daily and weekly basis by attending daily Briefings.
- Effectively organize allocated work tasks to gain maximum productivity within the work shift.
- Always act in a professional and polite manner to all guests and customers.
- Portray a professional image using positive body language.
- Check customer satisfaction and offer further requirements.
- Attend daily bite-size training sessions to enhance your Personal Development and for the better performance of your role.
- Attend all fire, hygiene, health & safety training as required and ensure all the information is understood and put into practice in the workplace.
- Ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
- Be fully aware of the Hotel and department fire evacuation procedures.
- Ensure when entering a guest bedroom, the correct Hotel and Company procedure is followed.
- Report any accidents of guests and staff.
- Ensure all stores and services are locked when leaving them unattended and at the end of every shift.
- Ensure that bedroom doors are always locked shut.
- Report any potential hazards.
- Keep all personal details of customers and guests, discreet and confidential, i.e., name and room number.
- Sign in and out all hotel keys and be responsible and accountable for them.
- Be aware of all legislation that is relevant to your work and ensure that all legal requirements are met, including health and safety at work, COSHH, environmental health, fire precautions, manual handling, and any other relevant policies.
