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Customer Service Representative

2 months ago

Reading, Reading, United Kingdom CV-Library Full time
Customer Service Advisor Opportunity

Porsche Retail Group is seeking a highly skilled Customer Service Advisor to join their team at Porsche Centre Reading. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring a seamless booking experience for customers.

Key Responsibilities:

  1. Assist customers in booking their vehicles for maintenance and repair services
  2. Manage customer booking communications, including phone calls, emails, and web enquiries
  3. Keep customers informed about the progress of their vehicle
  4. Make outbound calls to customers to re-engage them with products and services
  5. Determine the services required and advise customers on potential work needed
  6. Maintain and update the Dealer Management System

What We Offer:

  • A competitive salary of £26,750 per annum
  • An excellent bonus scheme of up to £8,400 per annum
  • 27 days holiday per year plus bank holidays
  • The option of a VW Group Vehicle at preferential leasing rates
  • Private Medical Insurance
  • Dedicated mental health champions
  • Employee representative body
  • Preferential rates on various products and services
  • Life Assurance and Income Protection Insurance
  • A DC Pension Scheme
  • An Employee Assistance Program

Porsche Retail Group is a leading provider of automotive retail services, with a strong presence in the UK. We are committed to delivering exceptional customer service and providing a unique experience for our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.