Senior Manager

6 days ago

Bognor Regis, West Sussex, United Kingdom Butlin's Full time
About the Role

The Senior Manager for the Buffets department will be responsible for the smooth planning and delivery of all our buffet restaurants on our resort. These are the venues our guests dine in as part of a dining package and services currently operate at breakfast and dinner.

As part of the Resort Leadership Team, you will manage your budget closely, reducing waste and managing payroll costs.

You will also lead your team to ensure our buffets are always running at the best standards possible, and that our guests are happy with the experience - driving our Net Promoter Score.

With a continuous improvement and growth mindset, you will always be focused on managing variable costs and improving guest experience.

Managing the department's budgets, stock, replacement inventory while making sure our food offering is consistently and readily available for our guests in line with menus.

You will be responsible for the execution of strategic plans and the day-to-day running as regards team.

Rotas and general activities along with brand standards and health and safety policies, ensuring high audit results and taking ownership of Profit & Loss (P&L) responsibilities.

This role will take ownership of the delivery of business strategy, ensuring it is reviewed and actions are taken to improve the guest experience, while setting clear goals and expectations for our team, nurturing the environment so that our team can perform to their very best.

Key Responsibilities
  • Manage large teams to success, maintaining high levels of guest experience and quality in fast-paced environments.
  • Strong financial acumen, including the ability to manage costs in line with budgets and effectively forecast and manage P&Ls.
  • Operational knowledge in retail/F&B and a keen eye for detail to ensure the highest standards are upheld.
  • Excellent communication skills at all levels, coupled with the ability to lead, motivate, and engage your team, particularly during periods of high demand.
  • Manage multiple priorities and adapt quickly to changing requirements.
About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

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