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Senior Operations Manager
2 months ago
About the Role
As a key member of the Butlin's leadership team, you will be responsible for overseeing the management of internal teams and external service providers to ensure that planned and reactive works are completed to the highest standards.
Covering all facilities at the resort, including entertainment venues, pools, restaurants, rides, and landscape areas, you will be responsible for ensuring that the resort is maintained to the highest standards.
The resort is a large and complex operation, with an annual repairs and maintenance budget of c£3m. This role requires strong co-ordination and control to deliver a prompt, efficient, and high-quality service.
You will be responsible for ensuring that the resort complies with all current statutory legislation, while actively looking to implement processes and procedures to help improve the resort's operations.
You will also be responsible for managing your budget closely, driving your team to deliver KPIs based on sales and costs in line with the business plan, and reviewing this regularly to identify areas of opportunity and risk.
This will involve working closely with operational teams to project guest demand and team requirements accordingly.
As a key member of the Butlin's team, you will be expected to think on your feet, get stuck in, and ensure that the guest experience is always your number one priority.
About You
We are looking for an experienced Head of Facilities or Senior Facilities Manager with an excellent operational knowledge in hard facilities management across a range of specialisms.
Candidates should have a credible background in a similar M&E infrastructure environment leading large teams that can deal with the day-to-day running of a busy resort.
You should have the ability to lead, motivate, and engage your team, even at periods of high demand.
You will also have the ability to manage multiple priorities and adapt quickly to changing requirements.
With a mixture of permanent team and contractors, it's all about delivering excellent standards.
We are looking for someone with strong leadership skills who can inspire their team to deliver amazing results for our teams and guests every day.
About Butlin's
Butlin's is a leading provider of fun, excitement, and adventure holidays in the UK.
We have been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.
Our culture is all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
We are looking for someone who shares our values and is passionate about delivering exceptional results for our guests and teams.
