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Contract Services Officer

3 months ago

Worthing, West Sussex, United Kingdom West Sussex County Council Full time

Position Overview

Salary: £30,296 to £33,024 per annum

Location: The primary office will be situated at Clapham Depot, with occasional requirements to work from various locations across West Sussex, along with the flexibility to work remotely.
Working Hours: Full-time, 37 hours per week, with flexible working arrangements available upon agreement with your supervisor.
Employment Type: Permanent

Employer Pension Contribution: 19.70%, subject to annual adjustment each April.

Role Responsibilities

As a Contract Support Officer, you will collaborate with the Service Delivery Manager on a variety of responsibilities, including:

  • Conducting site assessments
  • Initiating service requests
  • Performing evaluations on completed tasks
  • Drafting operational guidelines
  • Coordinating with clients, contractors, and stakeholders
  • Supplying information to different teams.

This role offers a unique opportunity to be part of a vibrant and fast-paced team where each day presents new challenges. While you will assist with a range of duties, you will also be assigned specific areas of accountability.

The position requires outdoor site assessments, which may involve exposure to challenging environmental conditions, and entails direct interaction with the public.

Required Skills and Qualifications

Essential Skills:

  • Ability to analyze complex information to create high-quality documentation with minimal guidance
  • Strong communication and interpersonal abilities
  • Capacity to present information clearly, concisely, and accurately, both verbally and in written/electronic formats
  • Excellent literacy and numeracy capabilities
  • A strong customer service orientation with the ability to act as a primary contact and deliver a professional service to meet public needs.

Qualifications and Experience:

  • BTEC/HNC in Construction or Engineering, or a related field, or equivalent qualifications
  • Proven track record of providing an effective and efficient professional service to a diverse range of customers
  • Experience in engaging with the public in a customer-focused setting
  • Demonstrated ability to prioritize and coordinate tasks
  • Proficient working knowledge of IT applications, such as Word and Excel, to conduct research, review documents, and present data
  • Valid driving license to travel to various sites and offices across West Sussex.