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Insurance Claims Coordinator
2 months ago
Job Summary
Connells Group is seeking a highly skilled and customer-focused Insurance Claims Coordinator to join their Rent & Legal Insurance team. As an Insurance Claims Coordinator, you will play a critical role in managing rental insurance claims on behalf of our Landlords, providing exceptional customer service and ensuring seamless claim resolution.
Key Responsibilities
- Liaise with third-party insurers and solicitors to initiate and manage ongoing claims.
- Communicate claim updates to customers and collaborate with them to reach informed decisions on necessary course of action.
- Handle incoming queries from internal and external stakeholders.
- Load and check new policies, ensuring premium charges are raised correctly.
- Ensure all claim payments are correctly identified and allocated to customers.
- Prepare fortnightly policy listings.
- Maximize collection of unpaid rent arrears and policy premiums through communication with debtors.
- Perform ad hoc duties as required by line manager.
Requirements
- Excellent communication and customer service skills, with confidence to deal with challenging queries.
- Strong systems experience, with good working knowledge of Excel.
- Excellent writing skills.
- Good analytical ability.
- Ability to stay calm under pressure and work to tight deadlines.
- Flexible approach to working.
- Background in working with insurance and/or customer service is an advantage, but not necessary.
About Connells Group
Connells Group is one of the largest and most successful estate agency and property services providers in the UK. With a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services.
Equal Opportunities Employer
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
