Vehicle Integration System Product Support Expert

7 days ago


Essex, United Kingdom Caresoft Global Ltd Full time
Job Title: Vehicle Integration System Technical Support Specialist

Location: Remote with occasional on-site work

Rate: £26.75 per hour, increasing to £32.32 per hour after 13 weeks

Employment Type: Contract (Initially to 31/12/2024 - Possibly Extendable/Rolling)

Hours: Standard 37.5 hours per week

Job Overview

Caresoft Global Ltd is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our clients and internal teams on the Vehicle Integration System product.

Key Responsibilities
  • Investigate and resolve technical issues: Investigate and confirm how the Vehicle Integration System Logic Tool currently works with respect to Logic Blocks and Vehicle features. This will involve a combination of researching existing documentation and validating on vehicles/simulators.
  • Develop customer-facing documentation: Produce customer-facing help documentation detailing how the logic tool works at a fundamental level, including technical documents and videos.
  • Collaborate with internal teams: Work with our Engineering Team and Vehicle Conversion Advisory Service to directly support convertors with technical questions.
  • Integrate help information: Work with our client's Intelligence Software Team and Tech Team to integrate help information into the Logic Tool and web resources.
  • Develop training materials: Develop customer application examples that build on the fundamentals to demonstrate to convertors how they can use the tool to meet their application needs.
Requirements
  • Technical writing skills: Strong experience in technical writing and documentation.
  • Programming skills: Understanding of basic principles of programming skills.
Preferred Qualifications
  • Video editing skills: Experience with video screen capture and editing.
  • Electrical integration knowledge: Knowledge of electrical integration of vehicle conversions.
Experience
  • Automotive industry experience: Strong experience in the Automotive Industry.
Education
  • Degree-qualified engineer: Degree Qualified Engineer.


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