Night Team Member

6 days ago

Bristol, Bristol, United Kingdom LGH Hotels Management Full time

The Opportunity:

We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Key Responsibilities:

  • Manage guest requests and ensure they are handled promptly and professionally.
  • Maintain security and safety procedures during the night shift.
  • Perform regular security checks throughout the hotel.
  • Provide general support to the hotel staff during the night shift.
  • Assist with any maintenance or housekeeping tasks that may arise.
  • Set up meeting rooms and other areas as required.
  • Serve food and beverages to guests as required.
  • Check guests in and out of the hotel as required.
  • Handle any emergency situations that may arise.
  • Prepare reports for senior management as required.

Benefits:

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Requirements:

  • Previous experience working in a hotel or similar environment, preferably in a night team member role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
  • Good organizational skills and attention to detail.

About LGH Hotels Management:

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer a range of career opportunities in the hospitality industry, from front-of-house to back-of-house roles. Our team is committed to providing exceptional service and hospitality to our guests, and we are looking for like-minded individuals to join our team.

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