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Management Team Member

2 months ago

Thatcham, West Berkshire, United Kingdom Moto Full time
About the Role

We are seeking a highly motivated and experienced Management Team Member to join our team as a Restaurant Supervisor at our KFC location in Thatcham. As a key member of our management team, you will be responsible for leading and motivating our team to deliver exceptional customer service and achieve sales targets.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate your team to achieve sales targets and deliver exceptional customer service
    • Develop and implement effective training programs to enhance team performance
  • Customer Service
    • Ensure that all customers receive a high level of service and are satisfied with their experience
    • Respond to customer complaints and feedback in a timely and professional manner
  • Operations and Administration
    • Oversee the day-to-day operations of the restaurant, including inventory management and stock control
    • Ensure that all health and safety procedures are followed and that the restaurant is maintained to a high standard
  • Performance Management
    • Monitor and analyze sales data and customer feedback to identify areas for improvement
    • Develop and implement plans to improve sales and customer satisfaction
Requirements
  • Experience and Qualifications
    • Previous experience in a supervisory or management role in the food industry
    • Relevant qualifications, such as a degree in hospitality or business
  • Skills and Abilities
    • Excellent leadership and communication skills
    • Ability to motivate and develop a team
    • Strong analytical and problem-solving skills
    • Ability to work under pressure and meet deadlines
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including pension and life assurance
  • Opportunities for Career Development
    • Opportunities for career development and progression within the company
  • Collaborative and Supportive Team Environment
    • A collaborative and supportive team environment, with opportunities to learn and grow