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IT Support Specialist
2 months ago
About the Role
Your Healthcare CIC is seeking a highly skilled and motivated IT Support Specialist to join our busy IT Service Desk Team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our staff across 28 organisations.
Key Responsibilities
- Provide 1st line support, assistance, and advice to staff with queries and problems in the use of the IT infrastructure.
- Analyse and diagnose support incidents as they are reported to the Service Desk, ensuring all relevant information is captured and recorded.
- Own incidents throughout their lifecycle, keeping staff updated and ensuring progress is tracked when with other parties.
- Undertake system access administration including creation of new user accounts, email and file storage administration, etc.
- Perform operational tasks (including backups and proactive system monitoring).
- Plan and organise own work schedule with the role.
- Contribute to Service Desk service improvement.
Requirements
- Flexible, calm temperament
- Logical approach
- Proactive, organised
- GCSE Level in Maths & English
- IT related NVQ/Apprenticeship or equivalent experience
What We Offer
- Access to the NHS Pension Scheme
- Career Development
- Staff Discounts
