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Team Leader

2 months ago

Castle Donington, Leicestershire, United Kingdom Countrywide Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Team Leader at Countrywide Surveying Services. As a key member of our National Operations Centre, you will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development.

Key Responsibilities

  • Provide leadership, coaching, and mentorship to team members, fostering a culture of excellence and continuous improvement.
  • Set clear performance expectations and conduct regular performance reviews, ensuring alignment with company goals and objectives.
  • Plan, organize, and manage team activities and projects, ensuring timely completion and meeting of key performance indicators.
  • Serve as the primary point of contact between team members and senior management, facilitating effective communication and collaboration.
  • Monitor and report on team performance and metrics, providing actionable insights and recommendations for improvement.

Requirements

  • Previous experience in leading, managing, and developing a team, with a proven track record of success.
  • Ability to focus on solutions rather than problems, providing direction and guidance to the team.
  • Exceptional customer service skills, both written and verbal, with a strong emphasis on delivering high-quality results.
  • Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with team members, stakeholders, and customers.
  • Computer literate, with a good working knowledge of Microsoft Office applications and other relevant software.

Benefits

  • Perks at Work – Discounts on products and services, including electrical and travel.
  • Discounts on estate agency, mortgage, conveyancing, and surveying services.
  • Access to our 24-hour, 7-day Employee Assistance Programme.
  • Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health.
  • Nuffield Gym discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK.

About Countrywide Surveying Services

Countrywide Surveying Services is part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more.

Equal Opportunities Employer

Countrywide Surveying Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.