Retail Sales Associate

3 months ago

Belfast, United Kingdom Frasers Full time
Position Overview: Retail Sales Associate

The Retail Sales Associate plays a pivotal role in fostering customer loyalty and driving sales through personalized service. This position is essential in delivering outstanding customer experiences that align with both personal and organizational objectives.

We seek an individual who is passionate about our products and is eager to inspire customers through exceptional service. The ideal candidate will be committed to continuous learning and development, enhancing their service skills and product knowledge in a dynamic retail environment. Successful applicants will actively contribute ideas and identify opportunities to improve the store atmosphere and support business growth.

While primarily customer-facing, this role requires flexibility to assist colleagues in various store areas as needed.


Key Responsibilities:
  • Welcome and engage customers upon arrival, addressing initial inquiries.
  • Assist customers with security tag issues at the checkout.
  • Support cashiers during busy periods as necessary.
  • Deliver an unparalleled customer experience that stands out in the industry.
  • Exhibit keen attention to detail while assisting customers in styling and product selection.
  • Introduce and promote all multi-channel services to enhance sales and foster customer loyalty.
  • Effectively resolve customer queries in person or over the phone.
  • Maintain stockroom organization and ensure product availability through effective replenishment.
  • Uphold high standards of personal appearance and presentation.
  • Actively participate in in-store events, providing constructive feedback and suggestions for improvement.
  • Maintain exceptional retail and visual standards to captivate customers and drive sales.
  • Contribute to loss prevention efforts within the store.
  • Comply with all health and safety regulations consistently.

Required Qualifications:
  • Previous experience in a customer-facing role relevant to this position.
  • A demonstrated passion for enhancing the customer shopping experience.
  • A strong desire and capability to meet sales targets.
  • Effective communication skills with both colleagues and customers.
  • A collaborative team player.

Additional Insights:

Embrace Innovation: Approach challenges with creativity and encourage teamwork.

Take Ownership: Be accountable for your responsibilities and outcomes.

Stay Relevant: Remain attuned to the needs of our people, partners, and the environment.

This position does not guarantee a fixed number of working hours; therefore, weekly hours may fluctuate, and there may be instances with no scheduled hours.

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