Retail Sales Associate

2 months ago


Belfast, United Kingdom Frasers Full time
Position Overview: Retail Sales Associate

The Retail Sales Associate plays a vital role in fostering customer loyalty and driving sales through personalized service tailored to individual needs.

This position is responsible for delivering outstanding service to meet both personal and business objectives. The ideal candidate will possess a genuine passion for our products, inspiring customers through their enthusiasm and knowledge. We seek individuals committed to continuous learning and skill enhancement in a dynamic retail environment. Successful team members will actively contribute ideas and identify opportunities to improve the store atmosphere and support business growth.

While this role is primarily customer-facing, flexibility to assist colleagues in various store areas is essential.

Key Responsibilities:

  • Welcome and engage customers upon entry, addressing initial inquiries.
  • Assist customers with any security tag issues at checkout.
  • Support cashiers as needed during busy periods.
  • Provide an unparalleled customer experience that stands out in the industry.
  • Exhibit keen attention to detail while assisting customers with styling needs by actively listening to their preferences.
  • Introduce and demonstrate enthusiasm for all available multi-channel services to boost sales and enhance customer loyalty.
  • Effectively resolve customer inquiries in person or over the phone.
  • Maintain inventory levels and uphold exceptional stockroom and back-of-house standards to ensure product availability.
  • Present oneself in a professional manner at all times.
  • Engage in supporting in-store events, offering constructive feedback and suggestions for improvement.
  • Uphold high retail and visual standards to captivate customers and drive sales.
  • Actively participate in loss prevention strategies within the store.
  • Comply with all health and safety regulations consistently.

Essential Qualifications:

  • Previous experience in a customer-facing role that aligns with the responsibilities outlined.
  • Demonstrated passion for enhancing the customer shopping experience.
  • A strong desire and capability to achieve sales targets.
  • Effective communication skills with both colleagues and customers.
  • A collaborative team player.

Additional Insights:

Embrace Innovation: Approach challenges with creativity and confidence, fostering teamwork.

Take Ownership: Be accountable for your responsibilities and outcomes.

Stay Relevant: Remain attuned to the needs of our people, partners, and the environment.

Please note that this role does not guarantee fixed hours, and work schedules may vary weekly, with potential for weeks without assigned hours.


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