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Network Infrastructure Manager

2 months ago


Bristol, Bristol, United Kingdom Teleperformance Full time
Job Title: Network Infrastructure Manager

Teleperformance is seeking a highly skilled Network Infrastructure Manager to join our team. As a key member of our IT department, you will be responsible for the day-to-day management and strategic goal setting of our enterprise network topology.

Key Responsibilities:
  • Implement, configure, and support our internal and external IP transit network, ensuring it is stable, secure, and positioned for growth.
  • Manage a team of network engineers, providing leadership, mentoring, and performance management as required.
  • Maintain security policies and protocols to ensure the safety and integrity of our data, assets, and cyber landscape.
  • Work with EMEA teams to develop standards and consistent ways of working, ensuring integration of off-shore teams into our core operating model.
  • Manage firewalls and network security devices to prevent unauthorized access to our network.
  • Maintain corporate network assets, ensuring they are up-to-date and meet our high standards.
  • Ensure optimal running of our WAN backbone across all regions, with resilient configuration and real-time traffic delivery.
  • Participate in the design and operational network management of our EMEA Cloud Compute zones.
  • Consult with Solution Architecture team on business roadmap and strategic initiatives.
  • Monitor network performance, capacity, connectivity, and compliance requirements.
  • Identify and troubleshoot issues to ensure a robust and efficient network environment.
  • Ensure compliance to Cyber Essentials Plus standards, ISO27001, and PCI-DSS.
  • Work with the Head of Infrastructure to identify, recommend, and implement new technologies to improve network efficiency and effectiveness.
  • Conduct internal and external vulnerability and penetration tests to identify network security risks.
  • Assist in conducting internal and external audits, remediating findings as required.
  • Develop, implement, and support IT disaster recovery and business continuity plans.
  • Manage relationships with vendors and service providers to ensure network-related contracts are fulfilled.
  • Provide technical support to staff and stakeholders as needed.
  • Maintain documentation of network architecture, procedures, and protocols.
  • Ensure all network elements are in life and supported.
  • Manage a 24 x 7 On Call Support rotation.
  • Manage network-related projects, ensuring they are delivered on time and within budget.
Requirements:
  • Minimum 10 years network engineering, delivery, and implementation experience.
  • Minimum 5 years experience managing a geographically disperse network team.
  • Operated a voice-enabled network and familiar with traffic shaping, QoS, and traffic classification.
  • Familiar with delivering varying BPO client traffic in a secure manner.
  • Will require security clearance sponsored by Teleperformance as needed.
  • Advanced understanding and experience in VPN technologies and network routing protocols.
  • Extensive experience of varying WAN topologies.
  • Worked with and established on-ramp services to cloud computing nodes.
  • Experience operating and running diverse data centre fabrics.
  • Supported a remote agent/staff work-at-home model through secure means.
  • Advanced experience handling a wide array of Cisco, Meraki, FortiNet, Palo Alto, and Juniper platforms.
  • Familiarity with network security protocols and policies.
  • Experience developing networking monitoring solutions.
  • Preferred knowledge of Cisco ISE.
  • Knowledge of Cyber Essentials Plus, ISO27001, and PCI-DSS standards and requirements.
  • Excellent analytical, problem-solving, critical thinking, and communication skills.
  • Ability to work independently and collaboratively with other members of the IT team.
  • Strong and proven leader with interpersonal skills.
  • Clear and concise communication when interfacing with senior leadership.
  • Works well under pressure.
  • Ability to drive solutions with minimal interactions from senior team.
  • Commercially aware of the importance of cost optimization and efficient vendor management.