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Night Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Radisson Hotel Group Full time

**About Us**

Radisson Hotel Group is one of the world's largest hotel companies, with a portfolio of 10 distinctive hotel brands and over 1,160 hotels in operation and under development across 95+ countries.

Our company's overarching brand promise is Every Moment Matters, with a signature Yes I Can service ethos that sets us apart from the competition.

At Radisson Hotel Group, we believe that our people are the key to our success and future growth. We're committed to creating a culture that empowers our team members to be their best selves, every day, everywhere, every time.

We're currently seeking a highly skilled and experienced Night Manager to join our dynamic team at the Radisson Blu Edinburgh Hotel.

**The Role**

As a Night Manager, you will be responsible for leading our guest relations team and ensuring that every aspect of the guest journey and experience is anticipated and delivered to the highest level.

Key responsibilities will include:

  • Managing the guest relations team and leading by example
  • Ensuring guest satisfaction and the smooth running of the guest services department
  • Working proactively to identify and resolve any issues that may arise
  • Collaborating with other departments to ensure seamless service delivery

**What We Offer**

We're committed to providing our team members with a competitive compensation and benefits package, including:

  • Special rates for team members and their families while traveling and staying in our hotels
  • Access to a wide range of development opportunities, including an individual development plan and unlimited access to learning modules and programs through Radisson Academy
  • Contributory pension scheme and life assurance
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress
  • 28 days holiday for full-time team members
  • Free use of leisure, pool, and gym facilities at off-peak times (where applicable)

**The Ideal Candidate**

We're looking for a highly skilled and experienced Night Manager who is passionate about delivering exceptional service and creating memorable moments for our guests.

Key qualities and skills include:

  • Flexibility and a positive, Yes I Can attitude
  • An eye for detail
  • Ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills
  • Experience in a similar position is beneficial but not essential

**What's Next**

If you're a motivated and experienced Night Manager who is passionate about delivering exceptional service, we'd love to hear from you.