Front of House Team Member

2 months ago

Aylesbury, Buckinghamshire, United Kingdom wagamama Full time
About the Role

We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Wagamama. As a Front of House Team Member, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities
  • Provide outstanding customer service and ensure that every guest has a memorable experience.
  • Work collaboratively with the team to maintain a clean and organized dining area.
  • Assist with food and beverage service, including taking orders and serving guests.
  • Manage cash and card transactions accurately and efficiently.
  • Participate in ongoing training and development to improve skills and knowledge.
What We Offer
  • A competitive hourly rate of £11.44, plus £2.80 in average tips.
  • A generous food allowance of £14-£25 per shift.
  • A 50% discount on food at Wagamama and 30% off at other TRG brands for you and your friends.
  • A pension scheme and 28 days of holiday per year.
  • Dedicated training and development opportunities to support your growth.
  • Internal progression opportunities and fully funded apprenticeship programs.
  • Access to Kintsugi wellness programs, including counseling, cycle-to-work schemes, and discounted gym memberships.
  • A family-friendly policy, including 26 weeks of full pay and 13 weeks of half pay for expectant parents or adoptive parents.
  • Financial wellbeing support, including access to loans repaid through your salary.
What We're Looking For

We're seeking someone who shares our values and can embody the Wagamama way. A great team player with excellent interpersonal skills, you'll be able to deliver exceptional customer service and create a lasting impression on our guests. If you have an interest in fresh food and enjoy meeting new people, we'd love to hear from you.

About Wagamama

At Wagamama, we're committed to championing change in our communities and the impact on the planet. Our philosophy, Kaizen, means 'good change' and drives every aspect of our business, from the food we create to the way we work. We celebrate individuality and welcome everyone to our benches, promising to have their back and create safe spaces for real conversations.

We're not just a restaurant, we're a community. We're looking for someone who can embody this spirit and help us continue to make a positive impact.

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