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Customer Service Representative

2 months ago


Chester, Cheshire, United Kingdom CK Group Full time
Customer Service Specialist Role

We are seeking a highly skilled Customer Service Specialist to join our team at CK Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Receive and process customer orders, ensuring accuracy and efficiency.
  • Communicate with customers regarding quality issues, recalls, and product holds.
  • Handle backorders and returns, resolving customer inquiries and concerns.
  • Monitor and address customer complaints, ensuring timely resolution.
  • Provide exceptional customer service through phone, email, and fax, maintaining a professional and courteous demeanor.
Requirements:
  • Fluency in English and Greek, with excellent communication skills.
  • Previous experience in a customer service role, with a proven track record of success.
  • Ability to use SAP (SD module) and other customer service applications.
About CK Group

CK Group is a global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. Our mission is to put patients first and help people live better and healthier lives.

Location

This role is based at our client's site in Chester, with hybrid working arrangements allowing for 50% onsite and 50% remote work.