Service Operations Manager

3 weeks ago


Penrith, Cumbria, United Kingdom The Glenmore Trust Full time

Job Title:
Service Operations Manager

Company Overview:
The Glenmore Trust is a leading not-for-profit organization dedicated to providing essential services for adults facing various disabilities and mental health challenges throughout North Cumbria, including areas such as Carlisle, Wigton, and Penrith. Our mission is to empower individuals to lead fulfilling lives, supported by our core values.

Primary Responsibilities:

  • Oversee the provision of exceptional service delivery
  • Cultivate strong local collaborations with diverse service providers and stakeholders
  • Manage conflicts effectively while showcasing outstanding communication abilities
  • Support individuals utilizing our services by leading staff teams and fostering an encouraging atmosphere
  • Ensure the smooth operation of services while complying with all Glenmore Trust policies and procedures

Essential Skills and Qualifications:

  • Professional with a focus on person-centered care
  • Qualification in Care or Management at level 3 or higher
  • Minimum of 2 years in a supervisory management role
  • Experience in managing support services for individuals with Learning Disabilities, Mental Health conditions, and related needs
  • Excellent communication and conflict management skills

Benefits Offered:

  • 25 Days of Annual Leave, increasing to 30 Days after 5 years of service, in addition to Bank Holidays
  • Pension Contributions
  • Blue Light Discount Card
  • Cycle2work Scheme
  • Comprehensive training provided for nationally recognized qualifications

Our Commitment:


The Glenmore Trust is proud to be an inclusive and diverse employer, reflecting the community we serve. We particularly encourage applications from all underrepresented groups. All successful candidates will be required to undergo an enhanced DBS check and demonstrate flexibility. The Glenmore Trust is an equal opportunities employer and is regulated by CQC.



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