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Duty Manager

2 months ago


Cardiff, Cardiff, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled Duty Manager to lead our hotel operations at ZIP by Premier Inn Cardiff. As a key member of our team, you will be responsible for ensuring exceptional customer experiences, managing hotel services, and driving business growth.

Key Responsibilities:

  • Customer Experience: Deliver outstanding customer service, ensuring guests have a memorable and enjoyable stay.
  • Hotel Operations: Manage daily hotel operations, including front desk, housekeeping, and maintenance.
  • Team Leadership: Lead and motivate a team of hospitality professionals to achieve exceptional results.
  • Business Growth: Identify opportunities to drive revenue growth, improve efficiency, and enhance the overall guest experience.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including a Whitbread Benefits card.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and career progression.
  • Collaborative Team Environment: Work in a dynamic and supportive team environment, with a focus on collaboration and open communication.
  • Whitbread Benefits: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

Requirements:

  • Leadership Experience: Proven leadership experience in a hospitality or customer-facing role.
  • Customer Service Skills: Excellent customer service skills, with a focus on delivering exceptional guest experiences.
  • Operational Management: Strong operational management skills, with experience in managing hotel services and teams.
  • Business Acumen: Strong business acumen, with the ability to identify opportunities for growth and improvement.

Language: English (en-US)