Duty Manager
4 weeks ago
We are seeking a highly motivated and experienced Duty Manager to join our team at AF Blakemore & Son Ltd. As a Duty Manager, you will play a key role in driving growth and success within our company-owned store.
Key Responsibilities:- Support the Store Manager in ensuring a safe, legal, and high-performing store environment.
- Assist in delivering all store operations, objectives, and KPIs.
- Manage, coach, and support colleagues to develop a motivated and empowered team.
- Carry out performance management and absence management as necessary.
- Take responsibility for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability.
- Conduct cash reconciliations, voids, and refunds, and other management tasks for till colleagues.
- Model exceptional customer service and lead the team to provide an outstanding customer experience.
- Work with colleagues to promote the store by identifying and acting on opportunities to engage with and support the local community.
- Adhere to all company policies, procedures, and processes.
- Previous management or supervisor experience in a food retail or similar fast-paced operation.
- Commitment to achieving and sustaining exceptional customer service standards.
- Ability to plan, organize, and prioritize effectively.
- Effective communication and influencing skills at all levels.
- Ability to take appropriate action and make decisions.
- Commitment to promoting collaborative working.
- Enthusiasm and flexibility with a positive attitude.
- Commitment to developing own skills and applying learning to improve performance.
- Holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding training and development opportunities.
- Gain hands-on experience in a high-volume, fast-paced environment.
- Enhanced maternity and paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package, including early access to pay, 24/7 access to payslips, staff discounts, wellbeing support, company pension scheme, company life insurance, and more.
We are an inclusive employer, committed to creating a fair and inclusive workplace for all. We offer a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria for the role.
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