Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and passionate Customer Service Agent to join our team at Moda in Pelle. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via webchat, email, and telephone.
Key Responsibilities:
- Support customers throughout their online shopping experience
- Provide assistance to colleagues working within our stores
- Handle a range of queries, from style advice to order delivery and returns
- Work a variety of shifts to support our opening hours
- Collaborate with colleagues to ensure seamless customer service
Requirements:
- Minimum 2 years' experience in customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Experience with handling queries via telephone, email, and webchat
What We Offer:
- Competitive salary
- Hybrid working arrangement
- Opportunity to work with a leading fashion brand
- Induction training and ongoing support
Equal Opportunities Employer:
Moda in Pelle is an equal opportunities employer and welcomes applications from all qualified candidates.
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