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Rail Travel Consultant
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Rail Travel Consultant. As a key member of our Corporate Travel Management (CTM) UK team, you will play a vital role in providing exceptional service to our clients and ensuring the smooth operation of our travel services.
Key Responsibilities- Provide high-level customer service and support to both internal and external clients, responding to their travel needs in a timely and professional manner.
- Offer guidance and support to clients on using our online booking tools, ensuring adherence to organizational travel policies and procedures.
- Collaborate with colleagues to resolve customer queries and issues, providing solutions that meet their needs.
- Contribute to the development and implementation of travel policies and procedures, ensuring they are aligned with company goals and objectives.
- Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions.
- Proficiency in Microsoft Office Suite, with experience in using online booking tools and travel management systems.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Commitment to delivering exceptional customer service, with a focus on meeting and exceeding client expectations.
- A dynamic and supportive work environment, with opportunities for career growth and development.
- A competitive salary and benefits package, including a comprehensive training program.
- The chance to work with a global leader in the travel industry, contributing to the success of our clients and our company.
- A collaborative and inclusive team culture, with opportunities to build relationships with colleagues from diverse backgrounds and industries.
