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Operations Director
2 months ago
Job Summary:
We are seeking an experienced Operations Manager to join our team at Search, a leading provider of security and cleaning solutions. As an Operations Manager, you will play a key role in delivering exceptional service to our clients and driving business growth.
Key Responsibilities:
- Build strong relationships with existing and prospective clients to drive business growth and retention.
- Oversee the delivery of high-quality services to clients, ensuring exceptional customer satisfaction.
- Analyze and monitor key performance indicators (KPIs) and targets to inform business decisions.
- Manage budgets and staff rotas to optimize resource allocation.
- Develop and implement strategies to grow existing accounts and identify new business opportunities.
Person Specification:
- Advanced IT skills, specifically Word, Excel, and PowerPoint.
- Excellent communication and interpersonal skills.
- Experience in customer service and account management.
- Knowledge of the cleaning industry and its trends.
- Self-motivated and results-oriented with a strong work ethic.
- Clean driving license required.
What We Offer:
- Competitive salary range of £35,000 - £40,000 DOE.
- Annual bonus and commission opportunities.
- Company car provided for site visits.
- Life Assurance and Income Protection.
- Cycle 2 Work Scheme and Perk Box membership.
- Pension contributions and Employee Assistance Program (EAP).