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Customer Service Representative

2 months ago

Newmarket, Suffolk, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Newmarket. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain accurate records.
  • Collaborate with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • Competitive hourly rate
  • Guaranteed hours of work
  • Opportunities for career advancement and professional growth
  • A supportive and inclusive work environment
  • Access to Whitbread's benefits card, offering discounts on food, travel, and other perks

About Us:

Whitbread is a leading hospitality company, committed to delivering exceptional customer experiences and creating a positive impact on our communities. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and empowered to succeed.