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Technical Service Specialist
3 months ago
Are you an experienced and driven professional who excels both independently and collaboratively? Do you enjoy achieving objectives and providing top-notch service while embracing the challenges of various projects?
We are seeking a Technical Service Specialist to oversee our operations in various locations. In this pivotal role, you will be instrumental in managing the implementation of our gaming and IT solutions to enhance customer satisfaction and boost business performance, ensuring profitability through ongoing enhancements.
Benefits include:
- 33 days of annual leave (inclusive of public holidays)
- Options for purchasing additional leave
- Annual bonus program
- A comprehensive wellbeing application for you and your family, featuring remote access to medical professionals
- Mental health support app, endorsed by health authorities, aimed at early detection and self-management of common mental health issues
- Access to financial advisory services for assistance with savings, mortgages, debt management, and retirement planning
- Apprenticeship opportunities
- Access to a digital learning platform with numerous online courses
- Referral program
- Life insurance coverage
- Company pension plan
Your key responsibilities will include:
Installation and Configuration: Set up and configure IT systems and gaming machines in accordance with manufacturer guidelines and regulatory standards.
Maintenance and Repair: Perform regular maintenance checks, troubleshoot issues, and execute repairs to ensure optimal functionality and reduce downtime.
Troubleshooting: Utilize diagnostic tools and technical documentation to identify and resolve hardware, software, and peripheral issues.
Client Support: Provide timely assistance and training to club personnel, addressing service requests and inquiries effectively.
Preventive Maintenance: Develop and implement maintenance schedules to proactively mitigate potential issues and extend the lifespan of our IT systems and gaming machines.
Regulatory Compliance: Ensure compliance with gaming regulations, safety protocols, and industry best practices in all service activities.
Documentation and Reporting: Maintain detailed records of service activities, including maintenance logs and repair documentation, to facilitate tracking and analysis.
Product Knowledge: Stay informed about the latest advancements in IT systems and gaming technologies to enhance service quality and troubleshooting skills.
Team Collaboration: Work closely with internal teams, including IT support and engineering, to resolve complex issues and improve service delivery.
Client Relationship Management: Foster strong relationships with club staff and management by providing reliable service and demonstrating professionalism.
Health & Safety: Adhere to company health and safety policies.
Performance Objectives:
As a Technical Service Specialist, you will be responsible for ensuring the seamless operation, maintenance, and repair of IT systems and gaming machines. Your expertise will be vital in troubleshooting technical challenges, delivering prompt solutions, and providing exceptional service to maintain high customer satisfaction levels. This role demands a combination of technical skills, a customer-focused mindset, and the ability to adapt to changing work environments.
- Achievement of key performance indicators set by management.
- Resolution of incidents in accordance with departmental service level agreements.
- Maintaining high standards during installations, removals, and maintenance activities.
