Technical Services Manager

1 month ago

Bradford, Bradford, United Kingdom Interface Recruitment UK Full time
Job Title: Technical Services Manager

The Technical Services Manager will be responsible for the day-to-day delivery of IT Operational Support and IT / Tech Change Projects.

This is a hybrid role that bridges the gap between tech and management, requiring a unique blend of technical expertise and leadership skills.

The post-holder will be responsible for managing projects, problems, issues, risks, and technology, and will work closely with the Head of Information Systems to develop IT budgets and identify opportunities to reduce operating costs.

The Technical Services Manager will also be responsible for ensuring maximum availability of IT systems and infrastructure, minimizing outages, and ensuring optimal system performance.

Additionally, the post-holder will be responsible for coordinating regular Information Security reviews with partner organizations, conducting assessments of departmental systems, processes, and infrastructure, and making recommendations to minimize risks identified.

The Technical Services Manager will work closely with the Head of Information Systems to assist and provide input to ensure that policies and procedures for Information Security are effective and adhered to.

The post-holder will also be responsible for directing IS staff, carrying out 'ad-hoc' tasks when required to assist with the security and smooth running of IT systems, and ensuring a high level of support for users.

The Technical Services Manager will be expected to stay informed of developments in the IT world, assessing and advising the Head of Information Systems on the potential benefit of leveraging existing technologies and new/emerging system(s) developments or products.

The post-holder will make effective use of available resources, including people, information, networks, and budgets, being aware of the financial and commercial aspects of the organization.

The Technical Services Manager will assist the Head of Information Systems with the production of departmental reports on a weekly, monthly, and ad-hoc basis.

Key Responsibilities:
  • Manage IT Operational Support and IT / Tech Change Projects
  • Develop IT budgets and identify opportunities to reduce operating costs
  • Ensure maximum availability of IT systems and infrastructure
  • Minimize outages and ensure optimal system performance
  • Coordinate regular Information Security reviews with partner organizations
  • Conduct assessments of departmental systems, processes, and infrastructure
  • Make recommendations to minimize risks identified
  • Direct IS staff and carry out 'ad-hoc' tasks as required
  • Ensure a high level of support for users
  • Stay informed of developments in the IT world and advise the Head of Information Systems on potential benefits
  • Make effective use of available resources
  • Assist the Head of Information Systems with the production of departmental reports
Requirements:
  • Previous IT Operations experience within a fast-paced environment
  • Proven track record of supervising or managing, motivating, and developing an effective IT support team in a complex environment
  • In-depth experience of providing IT support (1st, 2nd, and 3rd tier) and the processes associated with it, ideally in a dynamic fast-paced environment
  • In-depth experience of managing Cyber and IT security risk and the importance of systems hardening to safeguard business systems
  • In-depth experience with IT system implementation and troubleshooting support for core Microsoft technologies and a variety of business-specific applications
  • In-depth experience of manually utilizing SQL for data manipulation, building reports, and analysis services
  • VMware, Veeam Backup and Replication, WAN, LAN (VLAN), VPN, Active Directory, Exchange, Server, Desktop Antivirus, and SIEM platforms
  • Experienced in designing IT service delivery policies, procedures, and practices and putting them into action
Desirable:
  • Experienced in the identification, planning, and management of operating and capital expenditure budgets achieving value for money
  • Experienced in the negotiation, management, and monitoring of contracts for IT services provided by third parties ensuring effective service delivery
  • Experienced in developing, delivering, and managing IT strategies and plans aligned to key business objectives
  • Proven skills and experience in defining, planning, and managing IT Change Projects
  • Proven skills and experience in bringing about controlled change to improve the delivery and performance of business IT capability
  • A strong understanding of all aspects of service delivery with a working knowledge of ITIL

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